Frequently asked questions

For immediate assistance, call us toll-free on (888) 960-4325

1. When will my order ship?

Any order received before 12:00 pm Eastern Standard Time on a weekday will ship the same day. Orders received after 12:00 pm will ship the next business day. Orders placed on holidays or weekends will ship the next business day. Overnight orders placed on a Friday will be delivered on a Monday. Please contact us if you require a Saturday delivery and we will quote you the UPS additional Saturday delivery charge.

We observe the same holidays as our carrier, UPS:

• Memorial Day
• Independence Day (observed)
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day
• New Year's Eve
• New Year's Day

2. How long will it take for my gift to arrive?

We ship from Massachusetts. Our standard shipping service is UPS Ground service which takes 1-5 business days. You will receive an email from UPS at the time of shipping to enable you to track your package at any time on www.ups.com. You will also automatically receive an email informing of the delivery date and time.

Please see the map below to find out how long your shipment will take. Please note day 1 is counted as the day AFTER UPS pickup.

We offer overnight shipping on every day except Friday. Saturday deliveries are restricted and incur extra costs from UPS. Orders to Alaska, Hawaii or Canada will be shipped using U.S. Priority Mail Postal Service which usually takes 5 working days.

We cannot be responsible for delays in transit due to weather or acts of God/nature.

3. Can I arrange for overnight delivery?

We can ship your order overnight for an additional fee of $25. Remember that we must receive your order by 12 pm EST for it to ship the same day. Overnight deliveries shipped on a Friday are delivered on MONDAY, not SATURDAY, unless requested.

4. Do you ship outside the U.S.?

Yes! We do and we use the U.S. Mail service. Please email customerservice@healingbaskets.com with your order. Please allow 3 weeks for delivery to avoid disappointment.

5. Can I return the bracelet?

For silver bracelets we offer a 15-day money back guarantee. To return the bracelet please repack the gift in its original condition and packaging, include a copy of your order and mail it to: Healing Baskets, 11 Rockwood Heights Road, Manchester, MA 01944. We will immediately credit your card upon receipt of the bracelet. We do not credit shipping costs. We also cannot accept bracelets back which have been worn and are scratched.

Our gold bracelets are made to order because of the ever increasing price of gold. We are sorry therefore that we cannot accept returns of gold bracelets.

We strongly advise you to check the bracelet measurements to avoid disappointment.

6. Can we get quantity discounts?

Please email customerservice@healingbaskets.com with your request for an estimate on orders of 5 or more bracelets.

7. Do you offer wholesale?

Please email customerservice@healingbaskets.com with your inquiry.

8. Does Mobiusbracelets.com share customer information with others?

NO! We promise to respect your privacy and will not sell, loan, rent, trade or give away your name, email address or any other personal information to any third party. We will not use any communication you have with us as testimonials without your permission. We will only use your email address for updates on the status of your order. If it's really urgent we will pick up the phone and speak to you in person.